Responsible Gaming at 111tk — Play Smart, Stay in Control

1. Our Commitment to Responsible Gaming

At 111tk, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves access to an online casino and sports betting platform that prioritises their wellbeing alongside their entertainment. The excitement of cricket betting, live casino games, and slots at 111tk is meant to be a leisure activity, enjoyed within the boundaries that each player sets for themselves.

111tk strongly encourages all players to treat gaming as a form of entertainment rather than a way to generate income. The outcome of casino games and sports betting at 111tk is determined by fair random processes — there is no strategy that guarantees consistent winnings, and no player should bet money that they cannot afford to lose. Setting personal limits before you begin is the most effective way to keep your gaming enjoyable and sustainable over time.

If at any point you feel that your gambling habits are becoming difficult to manage, or if someone you know may be experiencing problems related to gambling, 111tk provides a range of practical tools to help you regain control — and our support team is available seven days a week to assist you. Please read this page carefully and familiarise yourself with the options available to you as a 111tk player.

2. Responsible Gaming Tools Available at 111tk

111tk provides the following responsible gaming tools to all registered players. To activate any of these tools on your account, contact our support team by email at [email protected]. All requests are treated confidentially and processed within 24 hours.

3. How Our Tools Work in Practice

When a responsible gaming limit is applied to your 111tk account, it takes effect immediately (in the case of deposit limit reductions and time-outs) or after a mandatory 7-day cooling-off period (in the case of deposit limit increases). This asymmetry is deliberate — reducing a limit should be easy and instant, because a player in difficulty needs the restriction to take effect right away. Increasing a limit requires a waiting period so that the request cannot be made impulsively.

Self-exclusion at 111tk is permanent for the duration of the exclusion period you have selected. Once active, the exclusion cannot be lifted early — not by you, not by our support team, and not by any third party. During a self-exclusion period, your account will be suspended, you will not receive any marketing communications from 111tk, and any attempts to create a new account will be identified and closed. If you have a remaining real-money balance at the time of self-exclusion, we will return it to your registered bKash, Nagad, or Rocket wallet upon your request after account closure is confirmed.

Time-out periods work similarly — during a time-out, your account is suspended and you cannot log in, deposit, place bets, or access any gaming features. The account is automatically reactivated at the end of the time-out period unless you contact us to extend the break or convert it to a full self-exclusion. All responsible gaming tool applications are recorded in your account history and can be provided to you on request.

4. Recognising the Warning Signs of Problem Gambling

Problem gambling can affect anyone — it is not a reflection of character or intelligence. It develops gradually and is often difficult to recognise from the inside. The following warning signs may indicate that gambling is becoming a problem rather than a form of entertainment.

• Gambling with money that was intended for essential expenses — rent, food, utilities, phone credit, or family needs — rather than discretionary entertainment funds.
• Chasing losses — continuing to play after a losing session with the intention of recovering money you have already lost, often leading to larger losses than originally experienced.
• Lying to family members, friends, or colleagues in Dhaka or elsewhere about how much time or money you are spending on gambling at 111tk or on any other platform.
• Borrowing money — from family, friends, moneylenders, or financial services — specifically to fund gambling activity, or using bKash or Nagad mobile banking transfers beyond your regular financial capacity.
• Neglecting work, study, religious obligations, or family responsibilities in Bangladesh because of the time spent gambling, or regularly missing sleep due to late-night gaming sessions.
• Feeling anxious, irritable, depressed, or preoccupied with gambling even when you are not actively playing — spending significant mental energy thinking about upcoming bets, past results, or how to fund further play.
• Being unable to stop or reduce gambling despite repeated intentions or attempts to do so, or returning to gambling shortly after completing a self-imposed break.

5. Self-Assessment Checklist

The following questions are designed to help you honestly reflect on your current relationship with gambling. If you answer 'yes' to three or more of these questions, we encourage you to contact the 111tk support team and discuss applying responsible gaming tools to your account, or to consider taking a break from the platform.

These questions are for personal reflection only and do not constitute a clinical diagnosis. If you are concerned about your gambling behaviour, please reach out to the 111tk support team — all communications are handled with complete confidentiality.

6. Age Verification and Underage Gambling Prevention

111tk strictly enforces a minimum age of 21 years for all registered players. This is not simply a policy statement — it is a firm requirement that we enforce through identity verification at registration and through KYC checks when processing withdrawals. Any account found to belong to a player under the age of 21 will be immediately closed, and any funds in the account will be handled in accordance with applicable requirements. We take underage gambling extremely seriously and maintain zero tolerance for any attempt to circumvent our age controls.

If you are a parent or guardian in Bangladesh and you are concerned that a minor in your household may have accessed an online gambling platform — including 111tk — we encourage you to use the parental control features available on your home router, mobile data plan, or device operating system to restrict access to gambling websites. If you believe a minor has registered at 111tk, contact us immediately at [email protected] and we will investigate and close the account without delay.

7. Self-Exclusion — What You Need to Know

Self-exclusion is the most powerful responsible gaming tool available at 111tk. When you request self-exclusion, your account is permanently suspended for the duration of the exclusion period you select. The minimum self-exclusion period at 111tk is six months. You may request a longer period — up to five years — or a permanent closure of your account, which has no end date.

During a self-exclusion period at 111tk, you will not be able to log in to your account, make deposits, place bets, or access any gaming content. 111tk will also remove you from all promotional mailing lists so that you will not receive bonus offers, game launch notifications, or any other marketing communications during your exclusion. If our systems detect an attempt to register a new account under the same mobile number, name, or payment method while a self-exclusion is active, the new account will be closed immediately.

To request self-exclusion, email [email protected] with the subject line 'Self-Exclusion Request'. Include your registered mobile number and the exclusion period you are requesting. Your request will be confirmed and applied within 24 hours. Please note that once self-exclusion is confirmed, it cannot be reversed during the exclusion window — even if you change your mind. This is by design: the purpose of self-exclusion is to provide a firm barrier at a moment when you have decided that you need one.

8. Tips for Safe and Enjoyable Gaming at 111tk

The following practical guidelines will help you keep your gaming at 111tk a positive experience over the long term, whether you are betting on cricket, spinning slots, or playing live casino games.

• Set a strict budget before you start each session and treat it as the cost of your entertainment — not as an investment. If you lose your session budget, log out and return another day. Never top up your deposit beyond your pre-set budget because you are on a losing streak.
• Never gamble under the influence of alcohol, khat, or any other substance that impairs your judgment. Impaired decision-making leads to larger bets, longer sessions, and greater losses than you would make with a clear head.
• Take regular breaks during gaming sessions — step away from your screen every 30-45 minutes. Continuous play without breaks reduces your ability to make rational decisions and makes it harder to stop when you intended to.
• Treat any winnings at 111tk as a welcome bonus to your entertainment budget — not as income you can rely on. Casino game outcomes are determined by random number generators and sports results are genuinely uncertain; past wins do not predict future results.
• Only use money from your personal discretionary entertainment budget for gambling — never borrow money, use salary advances, take loans, or redirect funds from household expenses, rent, school fees, or Eid savings to fund your 111tk account.
• Balance your time at 111tk with other leisure activities — cricket matches, time with family, outdoor activities, social engagements, or any other pursuits you enjoy. A healthy relationship with gambling means it occupies a small, defined part of your leisure time, not the majority of it.

9. Getting Help — Support at 111tk

If you are concerned about your own gambling habits, or if someone close to you is struggling with problem gambling, you do not need to face it alone. The 111tk support team is available seven days a week to discuss responsible gaming tools, process self-exclusion requests, or simply listen and direct you to the right resources. All conversations about responsible gaming and problem gambling are treated with complete confidentiality — your privacy is protected and your account information will not be shared with anyone outside the 111tk team without your explicit consent.

111tk does not provide clinical counselling services. If you or someone you know is experiencing serious distress related to gambling addiction, we strongly encourage seeking support from a qualified mental health professional or a community support network in Bangladesh. Reaching out early — before a problem becomes a crisis — is always the right decision. 111tk is here to help you manage your gaming responsibly, and we will always treat your situation with respect and without judgment.